Brief Introduction to Toll Free Numbers : How it Works
What is a Toll-Free Number
Toll-free numbers are telephone numbers with distinct 3-digit codes that dialed from landlines with no charge to the individual placing the call. Such numbers permit callers to reach companies and/or individuals out of the area without being charged a long-distance fee for the call.
Toll-free numbers are mainly common for consumer-service calling. Toll-free service has traditionally provided potential clients and others with a free and convenient way to contact organizations. Wireless callers, however, charged for the airtime minutes used during a toll-free call unless they have an “unlimited calling” plan. Clients can also send textual content to toll-free numbers, as long as those numbers are “text enabled,” and companies can send texts in response. There are some Toll-free codes – 800, 888, 877, 866, 855, and 844.
Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855 or 844. Although 800, 888, 877, 866, 855 and 844 are all toll-free codes, they are not interchangeable. Dialing a number using a 1- 800 prefixes would reach a different recipient than dialing that number using a 1-888 prefix. Calls to each toll-free number routed to a particular local telephone number.
Why do you need Toll Free Numbers
Toll Free numbers have seen a gradual progress and despite many other customer service touch-points that are getting obsolete, toll free numbers have survived and served the customers to their utmost satisfaction. Let’s look at the benefits of toll free numbers for your business.
Toll free numbers are one of the best mediums to be reached out by the customers and get a solution. If the customers have shown faith in your brand, it consolidated by meaningful conversation leading to an apt response to the needs of the customers.
Getting new customers is necessary but customer retention is an unavoidable factor while running a business. For the same very reason, toll free numbers are the best way to retain a promising customer base.
Relocate your Business but Not the Number
There can be various reasons one has to relocate the business from one place to another. But despite all the changes, the contact numbers, through which the customers can reach out the service provider don’t vary. You can take your business anywhere but the numbers remain same.
Optimum Customer Experience
The kind of experience customers gets while availing the service decides the life cycle of the customer with your brand. Another notable thing is, how the brand responds to the customers for their needs. And when something goes wrong with the business service, unintentionally.
The overall concept behind toll-free numbers is to provide the clients with a channel to reach out to the service provider without any cost. The customer can communicate to the service provider to understand about the service. And eventually, when the service used by the customer, it will become the responsibility of the service provider to keep the communication fruitful for each party.