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Toll free number and local number : You need to know about it

A successful business communication is the most important thing. When it comes to making a connection with the customers (toll free number). And once the customers are provided with a productive and result-oriented communication channel, good business results become more likely.

Eventually, the customer should find it easy and efficient when they try to make a business communication. Precisely, your business should be equipped with such communication channel. That the customers should not give it a second thought while approaching you for their needs.

Today, toll free number and local numbers have proved to be very beneficial for a fruitful business communication leading to the customer success. Here are some aspects to consider before you go for a particular type of number.

Understanding the Customer Psyche

The very first thing that helps in making a good customer connection is to understand your customers well. This understanding helps in designing the services accordingly. The best possible options come to the surface once you have the thorough understanding of your customers.

In the same manner, if you have to pick one between toll free and local number then it is necessary to understand, why a particular choice of number fits well in the scheme of your business.

Picking Up the Right number

Your decision should totally depend on the type of customer base and the kind of demography and time zones they fall in. The most important thing before picking up a number is to understand what all needs are going to be fulfilled by a particular type of number.

A particular type of number may be good for a specific customer base and may not be as useful for the other kind because of the demography and business interests of the customers. In this way, you have to understand that utility and usage behind the local as well as toll free number.

Local Numbers

It has been found that it is a general tendency of the customers to do business in their own locale. Because it gives a sense of proximity to the company you are doing your business with. And also a sense that the service or support is not far away.

So with the local number, you make the presence of your business felt to your customers by becoming visible in the local phone directories and this leads to higher accessibility to your business.

If your business has a wide audience spread across continents then conducting business becomes much easier with the help of a local number that charges based on the number of minutes used by the customers. In the search results also, Google has a tendency to show localized results so a person who might be looking for a business solution will end up zeroing in your local number despite a different business location.

Toll Free Number

A toll free number is a token of assurance for the customers. That customer service is quite accessible and contacting the service provider is much easier. A toll free number helps in consolidating the brand image of your company. As it carries a message that the company understands its responsibility. To stay connected with the customers without incurring any charge to them.

The most important aspect of business communication is to make the very first connection with a particular customer. Once the communication with the customer has initiated. Building a relationship with them totally depends on how effectively the needs of the customers taken care of. Toll free number conveys that the company is always there to listen to the customers.

Customer retention is another factor that comes along with the toll free number. As the customers can reach the service provider anytime from anywhere. And customer retention depends on perpetual and hassle free communication.

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Toll free number : 3 things you need to know about toll free

As the demand for toll free number has grown, the combinations available with the 800 prefix have dwindled. To keep pace, several new prefixes were added to the mix. Now, numbers with 888, 877, 866, 855 are also toll free.  Even with these, many of the desirable 7-digit combinations for vanity numbers using these prefixes taken.

Toll Free Number Brokers

Vanity combinations are so popular, there are companies that keep tabs on the numbers and snatch them if they become available. Conceptually, this is the similar behavior to those that wait for certain website domains to open up or those that squat on a desirable URL and then resell for exorbitant fees.

Toll free number brokers buy and sell numbers. You can purchase available vanity numbers from the broker but then must find a service provider to host the number within a certain period of time. The number is then ported to the new service.

Abused Toll Free Number

From a business perspective, if you decide to extend branding through a vanity line for your organization, it is important to make plans to keep the number reserved and/or activated. One of the downsides of vanity toll free number (as well as web domains) is that numerous popular combinations not owned by the businesses that you expect to hold them.

Many vanity toll free number has snatched up by unrelated companies capitalizing on another brand’s popularity. These “rogue” numbers can be very harmful to your company’s reputation.  Beware! Have a plan in place to avoid this type of problem before you purchase a vanity number.

Customer Confusion

With the limited 800 toll free number availability, your organization may decide to use one of the other prefixes to extend your company’s branding through a vanity number. Use caution. Customers can become confused and dial 800 instead of 855 or 888. They may remember the vanity portion, but not the prefix, thus reaching another business unintentionally.

Make sure to investigate the other prefixes with your vanity combination. To find out who the customer will reach if the number misdialed. Consider and plan for the consequences of a misdialed number. Weigh the drawbacks and benefits associated with each vanity toll free number option. Remember, the end result may be more detrimental to your business’ reputation than just a lost opportunity!

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Toll free number service in India

Toll Free Number allow callers to contact a firm or company without having to pay for the call themselves. Consumer research shows customers are more likely to call a business with a toll free number than a business with a long-distance number. It is assumed that businesses with toll free number are larger and more stable. Hence a Toll Free Service is a viable option to boost a company’s brand and performance. It is highly significant in the world of Consumer Business.

Toll Free Services can help leverage marketing strategies, reduce costs and obtain international presence, thereby maximizing the company’s efficiency. It is an assurance to customers of not having to wait for the next working session for their queries to handled.

The Toll Free Service can be used for –

1. Customer Care

2. Handling Customer Grievances

3. Advertising Campaigns

4. Business Acquisition

There are numerous important reasons of availing a Toll Free Tech Support Service. One of its most considerable advantages is it helps you in saving assets as well as cost of the company. It also cuts off the extra tension which a company normally faces while handling tech support requirement.

It’s a premium support service offered to customers by clients. Customers need not pay even for the telephone cost while calling for their queries or complaints. We offer 1800 / 0800 / 1860 etc. to various corporate entities across the globe.

Outsourcing of Toll Free Support needs to another company also helps you in getting a service that is more reliable and professional.

Beneficial features of getting tech support services from a professional provider are:

* Real-Time Assistance – Since, most of the computer help companies work on a 24×7 time frame, you can get technical support anytime you require; doesn’t matter it is 5 AM or 9 PM, the tech support service providers stay available for you round the clock.

* Quality – Most of the toll free number service provider companies staffed with well skilled and well-educated professionals. Most of their employees are certified who hold expertise in carrying out different technical functions; thus, they can easily assist you with their skill set to handle appropriate queries of users.

* Different Modes of Services Toll Free Number Technical support services offered via different modes, including online or via phone. Almost every tech support service provider offers a toll free number on which you can call anytime during the day.

* A secured assistance – This is another pulsating feature of getting a technical service from a technical support provider company. These companies implement all the measures that required to provide quality assistance to clients. To assure a better service they also take care of security quotients. Hence, it would help you in getting a secured and better service without any negotiation.

* Hardware Support – Some of the technical service providers also offer hardware support. Hence, it becomes easier for you to get a complete support package for your PC.

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Toll free number International Service

Possessing an international toll free number can allow callers, from all over the world to reach out to your business, without having to pay for the call. Often these toll free numbers can be used as marketing tools and can engage customers and thus make it simpler for them to connect. That is why you should contact the international toll free number provider. With the ever-increasing rate of growth of businesses on the internet, most businesses have started to consider taking toll international toll free number as it is the ideal thing to do. It not only increases their customer base but also helps to facilitate business.

Having an international toll free numbers have made it easier for the businesses to serve those customers, who are way beyond their proximity.

International toll free number services

The international toll free number provider will provide services. Which are available for you from at least 100 countries and more. We know that choosing an international toll free service provider, can be a difficult decision. That is why make it simpler for you by giving you the most varied choices in terms of numbers and the most comprehensive prices to make sure that your phone keeps ringing and your business keeps booming. The services for offer are:

Efficient toll free calls via a traditional telephone line over a Public switched telephone network or to a cell phone.

International toll free numbers services to any location in the world. Amazing call routing facilities like call forwarding, call direct and time of the day routing.

Features of International toll free number service

With the purchase of any ITFS number, you are sure to receive features such as.

  • Call recording over the past 15 days.
  • Time of the day routing.
  • Call redirect
  • Call forwarding
  • Interactive voice response
  • Automatic call distribution

How do International toll free number services work

There are two different ways in which international toll free number service connects calls to its customers:

If you own a good high speed data connection. Toll free number providers do is to forward the calls to the IP PBX phone type systems. Which have SIP support which is then already connected to the online internet connection?

In case you do not possess a very fast internet connection, it is possible to forward all calls to any and every mobile and the landline phone in the whole world, once you have successfully activated the international call forwarding feature in your designated account.

An international toll free number service

Customer satisfaction: When you have an international toll free number service activated, it can make it easy for the customers to reach you whenever they have any particular query. That is why having a toll free number can be beneficial to improve satisfaction and hence create personal relationships between the company and the client and generate leads.

Vanity Numbers: Having vanity numbers in a company is beneficial because it makes remembering all the numbers very easy. It can help to generate leads in the process of advertising. It is an effective marketing tool to drive the sales through the roof.

Affordability: Nowadays, it is efficient and affordable for the small companies to set up a system of toll free number. Usually, subscription rate types of toll free number are cheaper than regular phone services. You can receive cloud option or monthly plans which don’t necessarily need a contract.

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Toll free number, Local number Or Vanity number : Business Phone Number

A business phone number keeps your professional life separate from your personal. It only takes minutes to set up, and can often be obtained for free. This is true whether you’re setting up a virtual number (toll free number) via Google Voice or a professional phone system via Vonage.

We’re going to show you how to set up a business phone number. In particular, we’ll be explaining where to get local, toll free number (800), and vanity phone numbers, as well as discussing the pros and cons of each type of phone number.

If you’re looking to set up a full small business phone system, many providers will include the local or toll free number at no additional cost.

There is also virtual phone, which is local, toll free number, or vanity numbers that forward to an existing phone line. While these aren’t exactly a category of their own, virtual phone numbers are another important option for new businesses.

Local Business Phone Number

The simplest option, a local business phone number typically assigned when you purchase phone service. The 3-digit area code corresponds to your city or region. This makes it ideal for brick and mortar businesses who have mostly local callers and/or want their phone number to establish a connection with the neighborhood.

A local phone number is usually provided for free when you sign up with a small business phone provider.

Toll Free Phone Number

If your business operates nationwide, a toll free number or 800 phone number is a way to separate yourself from any local area code. Traditionally, these numbers allowed customers to call your business without incurring long distance charges. Today, they’re generally sought-after to give your business a larger and more professional brand image. Toll free numbers can begin with 800, 888, 877, 866, 855, and 844. 

Vanity Phone Number

Consumers are 2x as likely to remember a vanity number vs. a numeric phone number on billboards or print ad. For radio ads, the results are even higher with vanity numbers a whopping 9x more memorable.

A vanity phone number communicated using easy-to-remember words. For example, 1-800-TELEPHONE is a vanity number that corresponds to 1-800-000-0000 on the phone’s keypad. The price of vanity numbers varies widely depending on demand.

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Toll Free Number Aren’t Really Universal

Universal Toll Free Number

Universal toll free number, also known as Universal International Freephone Numbers (UIFN), 800 numbers issued by the International Telecommunication Union (ITU). The purpose of these numbers is to provide a consistent toll free number that doesn’t change from country to country and is composed of an 800 prefix and an eight-digit number.

Universal phone numbers (Toll free number) give you unprecedented flexibility to mitigate risk as you test new markets. Simply advertise your business with a local telephone number in one (or more) of the 75 countries we reach. You can forward that number to any branch office, call center, landline, mobile phone, VoIP phone, PBX phone or combination of phones you choose. Then, track your success in real-time with your online dashboard. 

Universal Numbers Have Heavy Restrictions and Limitations

Although universal numbers are currently available in 65 countries, there are a wide variety of restrictions and limitations in using them for marketing, sales and customer care activities:

  • Not Recognizable – Because of the fixed 800 prefix and number of digits customers may view the universal toll free number as a mistake when they see it displayed and not recognizable in a specific locale. Also, some countries may not use 800 prefixes for their toll free number services.
  • Not Accessible from All Phones – Common restrictions of universal numbers can differ from country to country.  Restrictions on universal numbers may include not being able to call them from mobile devices, hotels, or coin phones.
  • Not Available on All Networks – Not all carriers carry universal numbers and there may be restrictions on dialing from PBX.

Fortunately, there are other options. By purchasing dedicated local and toll free number in the countries. Where your customers live, you can provide those customers with a number format. That is familiar and that they can dial from any phone.  You can then forward calls from all of the different international phone numbers. To your central call center or to any phone you want, anywhere in the world.

 

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Toll free number for Ecommerce

Ecommerce business is growing at a rapid pace all over the world as every day new merchants are taking their businesses online (toll free number). Companies have realized the demand in the market for quality goods and they are leaving no stones unturned to make sure they can reach customers worldwide. The success stories of Amazon and eBay are known to everyone and start-up eCommerce businesses are hoping to make the same level of impact in the global marketplace.

When it comes to boosting sales and earning the trust of customers, several factors play a crucial role and one of them is how you let consumers contact your business (toll free number). While there are several methods for buyer-seller communication, a phone is the most used medium. Buyers contact an eCommerce company for various reasons. Some people call to clarify their doubts about a product, some call to know when an “out of stock” product will be available and some people ring your business to lodge complaints regarding their purchased items.

If you want to serve your customers properly and wish to earn their loyalty, you must buy a toll free number for your eCommerce business and put it in the banner area of the website. You have to spend some money to acquire a toll free number, but it is a calculated business investment.

If you still have doubts, read the advantages your Ecommerce business can enjoy by having a toll free number.

Credibility

Many e-commerce websites are popping up these days and not all of them are trustworthy. Since the birth of toll free number, people have a common perception that toll free number can be afforded by big merchants only. Over the years, the price of 1-800 numbers has decreased significantly, but the common conception remains. Therefore, when you post a 1-800 number on your site, buyers immediately think your company is one that is here to stay.

No charge for calling

When someone dials a toll free number, the receiver pays the call charge, not the caller. Therefore, your target audience will not think twice before calling you and will appreciate your generosity. Customers will know you value their opinion. When it does not cost them anything to talk with your customer care team. This respect shown to the customers transforms into customer loyalty.

Easy to remember

A toll free number can be formed in such a way that it can be easily memorized. Suppose you sell liquor online and use a number like this, 1-800-BUY-WINE. Since you have a start-up business, many customers may not remember your name. But they will hardly forget your contact number.

Omnipresence

Some businesses earn huge revenue by projecting a “local” image, but not Ecommerce businesses. People prefer to buy from an online merchant who is not based in a small city. A toll free number does not reveal your office location and consumers. All over the country can use the same number to get in touch with your customer care team by dialing the same number.

Customer satisfaction

Generally, customers speak for a longer period of time when they dial a toll free number. This gives your sales team and customer care team a better opportunity to convince them to make a purchase. For example, if someone calls your office for information about a product. Your sales representative can tell him all the features of the product. Sound explanation of the features and benefits of a product not only boosts sales but makes the buyer happy.

Round-the-clock customer support

An Ecommerce website is open all the time. But it may not be possible for you to employ a customer care team that will remain active 24 hours a day. 1-800 numbers offer the call forwarding facility to merchants. Therefore, you can hire an off-shore call center for the night shift. And forward all incoming calls to the offshore service provider. The callers won’t feel any difference and your business will run smoothly 24-7.

If you have an Ecommerce business and are still using a local office number. Then it is time to think about making the switch. Use a toll free number for your online business and live your dreams.

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Toll free number mistakes to avoid

Toll free number top mistakes which get avoid:

1) Don’t search small-inventory websites for number availability

While I’m obviously biased, toll free number Search is among the best search tools available. Chances are good that if the number is available, and is listed as part of their inventory. Too many first-time vanity number customers conduct a search for number availability on a single site. Conduct a more exhaustive search and remember that toll free numbers can always port over to any phone service provider. Once you own a number, it’s yours – not a telecom company. So search high and low for that number and do invest time in the process.

2) Don’t restrict your choice of the number by industry description or company name

Chances are, especially for 1-800 numbers (toll free number), that your mnemonic number of choice may not be available. 1-800 is worth millions for a reason, but even 1-800-ABC plumbers may not be available. That shouldn’t deter you from getting a toll free number that’s going to be easy to remember at parties, on radio ads, and on the web. Think of verbs such as “Go” or “Call” as additions to your brand or industry name in the toll free number. For example, 1-800 is a simple but powerful example of adding an “action verb” to the addition of your brand. There are tons of other examples, so don’t settle for the first number you find.

3) Know the hierarchy of toll free number recognition with the public

Even American Idol often repeated: “These are 888 numbers folks, not 800 numbers(toll free number). That means that many people still perceive toll free numbers as being 800 numbers. The obvious ideal is 1-800 numbers, after that the second best choice is 888 numbers. IMHO 866 and 877 numbers are an equally third choice. However, that said, if 888 numbers worked well enough for American Idol then the lesson is. It’s ok to have an 888 number and not an 800 toll free. But it may require an extra few seconds reminding folks of that in your ads (toll free number).

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Toll free number things which we don’t know

The tired trope that toll free number is a thing of the past could not be further from the truth. Cell phones and unlimited long distance calling plans have been around for almost a decade now. And the toll free number is more popular than ever. Why? It’s because they have more functional capabilities than local phone numbers. Unlike local phone numbers, which are subject to entirely different regulations. They can be used to collect data, geo-route calls, and track ROI.

Here are three things you probably did not know your toll free number can do:

Customer Caller ID

Toll free number is free for the caller. That means the business who uses the phone number foots the bill. Since 1996, when the telecommunications act that regulates toll free passed. The rules have established that the company paying the bill has a right to the caller ID information of those who dialed the phone number. Businesses who use toll free number have a right to see the caller ID information for their phone number, but not all carriers give out this information up front. Sometimes, it takes some digging around with your corporate representative to get the information sent to you.

Having caller ID information is useful to businesses in the age of information, and can help advertisers track and monitor the effectiveness of their campaigns. It can also help customer service centers track and monitor calls for quality purposes, and to track where a majority of callers are located.

Geo-Routing of Toll free number

The toll free number can encode complicated routing instructions to geo-locate callers and route their calls to different locations. This is a handy tool for companies with numerous sites. For example, if a company has three different locations in three different zip codes, a toll free number can be programmed so that callers from each zip code will ring to the locations nearest to them. This means that large companies with many locations nationwide only need one phone number, which will send phone calls the appropriate place based on the caller’s location.

Geo-routing is also useful for franchisees who do national advertising campaigns on behalf of their franchisees. Franchises can use a single phone number on all their radio and television ads. And set up their toll free number to route calls to franchisees directly based on the caller’s origination information.

Marketing Analytics and Tracking

The ability to route calls made to a toll free number to multiple locations can also track marketing response rates. Companies can set up a multitude of destination phone numbers, called ring-to numbers, for call tracking purposes. A single vanity toll free number can display prominently on advertisements across the country. But calls from each market can track with a separate ring-to number to gauge the effectiveness of the ads. This is how large companies such as DirecTV (1-800-DIRECTV), T-Mobile (1-800-TMOBILE), and 1800 Contacts (1-800-CONTACTS) track their ROI on national TV commercials.

A company does not need a national ad campaign to make use of this feature. Toll free routing can get as granular as routing by zip code. In this way, a company in a market with multiple zip codes can track. And gauge the effectiveness of their ads in specific areas. This can do with many kinds of ad campaigns, such as billboards, direct mail, and radio (toll free number).

The Takeaway

For companies who want more than just a phone number. Toll free number offers an array of tools to improve and track advertising response rates. They can be used to strengthen a brand, promote a product ubiquitously across marketing channels, all while making use of detailed, customized reporting to track marketing response rates and ROI. It’s a business tool that has proven time and again to be one of the most effective and useful in marketing, even today.

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Toll free number Text enabling for improving customer care service

The text-enabled toll free number and landline numbers in the US and Canada and other countries, enterprises and their Customer Communications service providers will want to think about how they can leverage these new types of message originators.

Starting with the consumer, it is important to remember that a good customer experience considers context and convenience, and SMS (texting) provides a great opportunity to engage with your mobile audience (toll free number). This means considering use cases where your customer prefers to initiate the interaction on his/her preferred channel and time as well as control when they self-serve versus talk with a live agent.

Toll Free Number and IVRs

American and Canadian consumers have been educated by businesses to call these phone numbers when they need help and are familiar with using Interactive Voice Response (IVR) services. By text enabling customer service phone numbers, customers will have the option to text rather than wait for a voice call. Gartner says that “by 2020, customers will manage 85% of their relationship with Enterprises without interacting with a human.” One of the reasons visual IVRs have been embraced by mobile phone customers is because they offer a more convenient self-service solution compared with voice-based IVRs.

It is simply faster to navigate and get the information you want using visual IVRs. These same principles can apply to offering text messaging on the customer service toll free number. Additionally, some mobile engagements will still blend multiple communication channels. Where a customer may start by texting and then escalate to the voice channel to speak with a live agent using the same toll free number. Alternatively, many use cases start with an outbound notification to customers.

One really popular example is using SMS-based two-factor authentication. These messages can send via your Contact Center’s text enabled toll free number or landline phone numbers. To reach Mobile Virtual Number Operators (MVNOs). Using this messaging originator also makes it easier for customers to contact a business if they are still having trouble signing in after they received their one-time password via text message.

You can also offer your customers the ability to request a password reset. From a website from a computer’s browser (toll free number). Rather than sending an email with the password reset info. You could send a text message from the customer support phone number. With a call-to-action of “text or call us back at this number if you need further assistance.”

Provide Better Engagement

Many businesses still offer TTY and TTD toll free number for their hearing-impaired customers. These companies should consider offering a better customer service solution. By text enabling these phone numbers, which is a much-preferred communication channel compared to voice.

Even if you think this group is only a small portion of your customer base. Remember that this capability brings value to aging Baby Boomers (current customers). And engagement to Millennials (new customers) on their preferred communication channel (toll free number).

A 2014 Harris Interactive Poll finds that 64% of consumers prefer using texting over voice for customer service. And 77% of 18-34 year old consumers have a positive perception of a company that offers texting capabilities. Lastly, texting toll free number or landline numbers is still in its early stage of adoption. Where some businesses will be text enabling these phone numbers faster than other companies.

This will create confusion and pain on the part of US and Canadian and other consumers. As they attempt to text some business’ phone numbers and it works while texting other business’ phone numbers won’t work. This is not a good customer experience (toll free number).   

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