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Toll free number : Why its needed for small Business

 A toll free number can be an indispensable business asset, regardless of your company size. The benefits of having a toll free number are endless. It goes beyond just brand recognition and credibility; toll free numbers can also increase your sales and ROI.

Here are 5 reasons why your small business needs a toll free number:

Easy to remember

Another benefit of having a toll free numbers for your business is that it’s much easier to remember than any other number, especially if it’s a vanity number. People are more likely to call you, it can generate more sales and it can be a really powerful marketing tool for your business.

Improve customer satisfaction

With a toll free number, you can improve your customer service and satisfaction simply by being available to take their call.  A toll free numbers make it easier for your customers to reach you and get their questions answered. They’ll be able to call you any day, at any time and it won’t cost them a thing. The easier you make it for your customers to reach you, the more likely they are to remain a customer.

Marketing Tool

Toll free number allows you to create extensions, which can then be associated with a particular campaign. One number for print, one for the website, etc. Your toll free number can act as a marketing tool and as a result can increase your call volume, sales, and ROI.

Credibility

Toll free number isn’t just for big corporations; they are great for companies of all sizes, especially those just starting a business. Having a toll free numbers gives your business credibility and enhances your company’s image.  You could be working out of your basement and no one would know.

Portability

With a toll free number, location doesn’t matter.  Relocating your business? Your customers won’t even know! You can still be reached by your toll free numbers regardless of where you are located, simply by forwarding your calls to your cell phone or any other phone for that matter.

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Toll free number Text enabling for improving customer care service

The text-enabled toll free number and landline numbers in the US and Canada and other countries, enterprises and their Customer Communications service providers will want to think about how they can leverage these new types of message originators.

Starting with the consumer, it is important to remember that a good customer experience considers context and convenience, and SMS (texting) provides a great opportunity to engage with your mobile audience (toll free number). This means considering use cases where your customer prefers to initiate the interaction on his/her preferred channel and time as well as control when they self-serve versus talk with a live agent.

Toll Free Number and IVRs

American and Canadian consumers have been educated by businesses to call these phone numbers when they need help and are familiar with using Interactive Voice Response (IVR) services. By text enabling customer service phone numbers, customers will have the option to text rather than wait for a voice call. Gartner says that “by 2020, customers will manage 85% of their relationship with Enterprises without interacting with a human.” One of the reasons visual IVRs have been embraced by mobile phone customers is because they offer a more convenient self-service solution compared with voice-based IVRs.

It is simply faster to navigate and get the information you want using visual IVRs. These same principles can apply to offering text messaging on the customer service toll free number. Additionally, some mobile engagements will still blend multiple communication channels. Where a customer may start by texting and then escalate to the voice channel to speak with a live agent using the same toll free number. Alternatively, many use cases start with an outbound notification to customers.

One really popular example is using SMS-based two-factor authentication. These messages can send via your Contact Center’s text enabled toll free number or landline phone numbers. To reach Mobile Virtual Number Operators (MVNOs). Using this messaging originator also makes it easier for customers to contact a business if they are still having trouble signing in after they received their one-time password via text message.

You can also offer your customers the ability to request a password reset. From a website from a computer’s browser (toll free number). Rather than sending an email with the password reset info. You could send a text message from the customer support phone number. With a call-to-action of “text or call us back at this number if you need further assistance.”

Provide Better Engagement

Many businesses still offer TTY and TTD toll free number for their hearing-impaired customers. These companies should consider offering a better customer service solution. By text enabling these phone numbers, which is a much-preferred communication channel compared to voice.

Even if you think this group is only a small portion of your customer base. Remember that this capability brings value to aging Baby Boomers (current customers). And engagement to Millennials (new customers) on their preferred communication channel (toll free number).

A 2014 Harris Interactive Poll finds that 64% of consumers prefer using texting over voice for customer service. And 77% of 18-34 year old consumers have a positive perception of a company that offers texting capabilities. Lastly, texting toll free number or landline numbers is still in its early stage of adoption. Where some businesses will be text enabling these phone numbers faster than other companies.

This will create confusion and pain on the part of US and Canadian and other consumers. As they attempt to text some business’ phone numbers and it works while texting other business’ phone numbers won’t work. This is not a good customer experience (toll free number).   

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Toll free number improve your number internationally

The telephone number doesn’t resonate as an essential asset, but a toll free number has the potential to improve multiple areas of your business. 

Increase your Business Internationally

When your call to action is a toll free number, your business instantly appears bigger than it is. Additionally, adding an ITFS (International Toll Free Service) number expands your business past its current region, state and, ultimately, country. After all, toll free numbers are just as popular in China as they are in the USA and are easy for people to identify and remember. With a toll free number, your business can reach new heights and grow to its full potential and beyond.

People Respond to Toll Free Numbers

The easier you make the process for customers to reach you, the more likely they are to become or remain a customer (Toll free number). It’s business 101, and your simple, easy-to-remember toll free number speaks to the masses and improves customer satisfaction. Recent studies show that in America, 90% of consumers say they use toll free phone numbers on a regular basis. Customers respond 30% more to an advertisement with a toll free phone number.

Toll free phone numbers can also help decrease customer product returns by up to 50% by giving consumers a free line of communication to resolve issues over the phone instead of simply returning products. Using a toll free number helps remove obstacles. Customers contact you about sales, general inquiries, and support services. Ultimately, this turns into higher profit margins for your business.

VoIP technology and virtual phone numbers open many options for businesses searching for the right international toll free phone number in targeted locations. Cloud-based virtual phone numbers generally come with a rich set of business-class features for call forwarding, call routing, voicemail, fax to email, and more.

Price of Toll free number

There are a variety of providers and plans available. Typically, there is a monthly charge for the international free phone number and then minute charges for usage. The monthly subscription charge is a flat rate for the number itself. Usage charges are separate and based on a rate-per-minute for the actual calls.

International Free Phone Numbers

First, you need to determine what type of toll free number best works for your business. Where is your custom base? Are you expanding into new geographies? Where do you need the calls to go? Who answers? How are calls answered: landline phone, IP phone, softphone, mobile?

Next, you want to determine the best provider for international toll free number services. 

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Strategies for Picking a Toll Free Number

The toll free number for your business, there are certain strategies you should consider to make it memorable. (And that’s the true benefit of customizing a toll free number making it memorable.) With the toll free number, you can customize by specifying a vanity number and/or the 800 prefix (i.e. 1-800. 1-888, 1-866, 1-855, or 1-844).

Vanity Number

A vanity number is a cleverly customized toll free number. As a customized number, vanity numbers are often more expensive than a generic toll free number. Yet, some businesses find value in vanity numbers because they can incorporate memorable, mnemonic devices. For example, it’s hard to forget how to order new contacts if the company’s toll-free number is 1-800-CONTACTS.

Along with the additional cost, here’s the downside of a vanity number: it’s very possible that all the memorable numbers are already taken. You can’t duplicate a telephone number. And since vanity numbers came in vogue in the mid 1980s, over the past few decades, most companies have claimed the most clever and memorable combinations.

Is there a strategy for picking a toll-free number?

The most recognized and memorable toll free numbers are 1-800s. This means that if you purchase a 1-844 number for your business, it’s likely your customer won’t recognize it as a toll free number. A 2011 whitepaper found that “97% of consumers recognize the 800 exchange as toll-free, but few connected with the toll-free exchanges 888, 877 and 866.” As a millennial, I can say this is true for me. For many years, I only associated free phone calls with 1-800 numbers.

So the best toll free numbers are 1-800 vanity numbers. The second best toll free number is any number beginning with a 1-800 prefix. If you can’t get a 1-800 prefix, the next most memorable numbers are vanity numbers with an 800 variation (888, 877, 866, 855, 844).

There are some risks with intuitive or clever vanity numbers. If your client dials 1-877-CONTACTS instead of 1-866-CONTACTS, they’re likely calling your competitor directly. Or while 1-800-BitesMe could be an exterminator, but 1-877-BitesMe could be something very different.

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7 Questions You Can Ask While Searching for a Toll Free Number Provider

You know that toll free number is an ideal method to communicate with a wide array of customers. Since your toll free number provider service is such an integral part of your business communications, we are providing you with 7 questions you should ask yourself to improve the effectiveness and your understanding of toll free number.

Does Your Provider Have Failover Protection?

It’s always good to have a Plan B. As mentioned before, RespOrg certified VoIP carriers have the ability to integrate failover protection into their toll free number DIDs and services. When a call switch goes inactive, your calls will automatically be carried over with a failover plan. You can also make this switch manually. When a VoIP carrier has a failover plan, you can be assured that your calls will not be dropped or lost.

 How Does Your Current Toll-Free Carrier Provide Billing?

You typically have two options when it comes to toll free number billing: one simple, and one a little more complex. The simple way is to have calls billed at a flat per-minute rate. This method is easy to recognize on a bill, but it is possible you might be overcharged on certain routes. The complex method is to be billed by reverse rate deck. With billing by reverse rate deck, you have more control over configuration and management. It may be more difficult to bill this way, but it can result in you paying less than in the flat rate method.

 Is my Provider a Responsible Organization (RespOrg)?

Accreditation is a key factor when deciding to accept any type of service. Just as you would want someone like a heart surgeon to be fully accredited, you should also look for certification in your VoIP wholesale provider (Toll free number provider). When a wholesale carrier is known as a RespOrg (Responsible Organization) that means that they have been certified by the FCC to provide toll-free services. VoIP providers who have been certified have access to the Service Management System (SMS/800). By choosing a RespOrg wholesale carrier, you can take solace in the fact that they have been certified and internally trained to provide excellent VoIP services.

 What Types of Numbers Does Your Wholesale Carrier Provide?

You may have noticed that rather than the traditional 1-800 number, there are now 888, 877, 866, etc. numbers floating around. These are simply toll free number that has been introduced once the availability of 800 numbers has been depleted. There are very few 800 numbers left in existence and they have become a somewhat precious commodity.

Can You Easily Manage Your Toll-Free Services?

Your numbers and services should be easily manageable and accessible. Management tools are often found in the form of dashboards. Dashboards will give you access to reports, daily task automation, and alerts. Management dashboards are the best way to keep an eye on your toll free number and navigate through your services.

Can You Port Your Numbers?

Does your carrier allow you to move your number you will have more success when porting a number? Just be aware that the process isn’t the same as porting a local number. You’ll also have to fill out a Letter of Authorization (LOA).

Can You Receive Toll-Free Reporting?

When running a business, you’re going to want to know how every aspect of your company is performing. Receiving real-time reports is incredibly useful in tracking how your numbers are doing, all while keeping your costs low and traffic up (Toll free number provider). This can be accomplished through management dashboards and email alerts.

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Regenerate your Business with Toll free number providers

The toll free number allows your customers to contact you without any charge. So It encourages people to call you and ask their queries. It can improve customer satisfaction, sales opportunities, and business ROI. Hence the toll-free number can be a valuable marketing tool which can improve sales by 30%. It gives your business a global presence and enhances brand image (Toll free number providers).

Toll-free number allows a customer to call your company without being charged for the call. Hence it encourages people to call you and ask their Queries. It’s Can be an effective marketing tool to attract potential customer.

Reasons to Choose Toll-Free Number for Business

Hence Leading toll-free number provider companies offer some great advanced and attractive features like – Call forwarding, caller ID, auto-receptionist, on hold music and many more.

So The toll-free number can improve sales of your Business by 30%. Because There are many advanced and attractive features of the Toll-free number. Hence The Toll-free number service comes with many attractive and advanced features to manage the Inbound Call Volume.

  1. Call Forwarding with the help of Toll-free number.
  2. Caller ID
  3. Auto-receptionist or we can say, Virtual Receptionist.
  4. Call Recording with Toll-Free Services.
  5. On Hold Music

Promote toll-free number with the help of To-Do List :

Hence Studies show that people respond 30% more to an advertisement with a toll-free number:

  1. Promote Toll-Free Number to an Email Campaign
  2. Use Toll-free number with your SMS Campaign.
  3. Promote on Social Media Websites.
  4. Put your number on attractive business cards.
  5. Banners and flyers which carry a toll-free number.
  6. Use TV and Radio ads.
  7. Place the toll-free number on your website.

 

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