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Virtual Receptionist

IVR Service

Why Telnxo is Best Virtual Receptionist Services Provider

What is Virtual Receptionist?

The definition of a virtual receptionist is an outsourced call handling operative trained to manage your calls exactly as an in-house member of staff would, but from another office.

We define a virtual receptionist as a highly-skilled telephone agent trained in a full range of receptionist skills including message taking, switchboard call forwarding or call patching, diary management, order taking, emergency call response and much more.

Modern virtual receptionists are usually based in a call center or contact center and work in a team of operatives who treat their role as a profession, appreciating the vital first impression it plays in the public face and reputation of a business. Business clients rarely select virtual receptionists who work alone or from home due to their inability to answer more than one call at once, or provide guaranteed, break-free receptionist cover throughout the working day and at weekends.

Call center virtual receptionists are regularly and thoroughly trained in advanced call handling techniques such as coping with emotionally distressed callers, handling angry callers and communicating with callers who have a hearing or speech impediment.

Latest call handling technology facilitates the transfer of calls from your existing telephone number or telephone line out to the call center virtual receptionist without any indication to the caller. The result is completely seamless, to your customer our virtual receptionist appears to be sitting in your office, with access to all the information your own employee would have, and able to handle any inquiry you wish them to be trained in.

How Telnxo helps You…..

A virtual receptionist works remotely in a call center, home office, or similar space. There are many services to choose from. Service hours and availability, additional features and support, as well as pricing varies across competitors. Once you choose a service provider, they typically generate a phone number for you. After that phone number has been generated, the service provider will then request that you forward your current calls to the new number. This way, existing customers that have your old number, or call your cell phone, will be routed to your new receptionist service.

Why choose Telnxo as a Best Virtual Receptionist Services Provider?

The customer service department is typically the first line of contact a customer has with a business. Unfortunately, small businesses aren’t usually able to afford full-time receptionists and customer service reps. This is where a virtual receptionist comes into play. A virtual and secure phone system for business can be a cost-effective way for small businesses and startups to get access to better customer service without breaking the bank.

Telnxo provides the best Virtual Receptionist Services in India. It provides the best solution for Startup Businesses who don’t have a big budget. It answers every call live and never let your callers go automatically to voicemail. You can forward your existing phone number to us or take advantage of your free assigned local phone number you’ll get at signup. You can use both numbers in your business contact details if you’d like.

Features of Telnxo Virtual Receptionist

  • Welcome Greetings:- Use customized welcome message with a human touch for your clients. It will give a great experience to your customers.
  • Never Miss Any Lead:- You will get real-time notification of all the calls which missed, through Emails. We make sure you never miss any call.
  • Multiple Extensions:- We provide multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.
  • Call Recording:- Track your all calls for monitor and quality purpose. it may help you to increase efficiency in your business.

Telnxo Provide Live Phone Answering service

  • Calls are answered in your business name
  • Calls are answered by a real human operator based in Australia
  • Capture more calls and give your sales a boost
  • Turn the service on during certain hours of the day
  • Monitor your usage of the service
  • You get a number of calls included each month, and excess calls are charged according to your plan – the length of the call does not increase the cost
  • Quick and simple to set up
  • Works with your existing receptionist or as a standalone service to help you answer more calls

Advanced Call Screening

You can say goodbye to intrusive calls from sales people and telemarketers! Your virtual receptionist is adept in the art of call screening in a professional and friendly way with Telnxo. Your virtual receptionist will first take down information from the caller and then give you the details of the call and ask if you’d like them to transfer the call to you.

Telnxo is the best-in-class Cloud Telephony Solution. So with Telnxo live virtual receptionist handling, you can connect with Telnxo Service for 24×7. And you are not missing any business opportunity So that all your customers are taken care of.

How much does it cost?

Pricing is affordable and starts from $29 per month (plus GST) with 20 calls included. Each additional call then incurs a charge depending on your plan, with the $29 plan charging extra calls at $1.50 per call. For more information about costs, refer to our Recommended Services below.

Virtual Receptionist

Great Virtual Receptionist Tips

Great Virtual Receptionist Tips

For any business that truly values efficiency, it is a no-brainer to have an IVR virtual receptionist.  This is why an increasing number of companies are relying on this type of automated phone attendant system for greeting callers, asking and answering questions, and routing individuals to the right department or agent.  However, the virtual receptionist is not all the same. Just ask any customer who has found themselves stuck on hold for long stretches at a time.  The following are some useful tips to help you take your virtual receptionist. To the next level to provide your customers with a great first impression and leave them with a positive experience.

First Record A Real Person’s Voice And Then Re-Record It

Great Virtual Receptionist Tips

One thing about IVRs that annoys many callers is that they feel as if they are speaking with a robot.  One of the most common criticisms made about virtual receptionist is that people want to be able to speak to a real person.  Having a live agent for answering the phone isn’t always possible. So until a caller is able to speak with a real human, make sure that the experience that they have is as close to being human as possible.  Use your own voice to record all of your menu options.  Then listen to your menu and be sure to re-record any of the parts. That is hard to understand, awkward or seem forced.  Don’t rush through this part.  It is the very first thing that a caller hears when reaching your business, so you want to make sure that you leave a good first impression.

Pay Close Attention To How You Word Your Menu Options

Great Virtual Receptionist Tips

Just like all conversations between an agent and a customer, the responses you set up to use on your virtual receptions should always be professional and courteous.  To take an obvious example: if you are selecting a response for when your IVR needs. The caller to repeat what he just said, don’t have it say “What?” That can sound rude. Instead use something like, “I’m sorry, I didn’t hear what you said.  Can you repeat that please?”  Even when a machine is doing all of the talking, manners are still very important.

Keep Things Simple  

Callers want the same thing that you do, which is to be routed to the right individual as soon as possible. When there are too many menu options, your customers might feel like they are wandering through a maze that never ends.  Make sure that your menu options are kept simple, and have a few steps as possible from start to finish.

Fix Loops

Great Virtual Receptionist Tips

Many of today’s IVR systems offer touchtone versus speech recognition options.  Just make sure with speech recognition that your IVR doesn’t pick up background noise and think it is the caller’s voice (virtual receptionist).  That can result in looping and frustrate the caller.

Pay Close Attention To Benchmarks

According to a recent study, the average hold time across businesses of all different sizes is 56 seconds.  When you are trying to gauge how well you are serving your customers. And how fast you are at attending to their needs then benchmarks do matter.  To determine how well you stack up against benchmarks.  It can help you figure out what you need to do to improve your phone system.

Remember To Say Thank You

Great Virtual Receptionist Tips

We previously emphasized manners, and this relates to that, but there is another reason for why it also stands on its own.  Customers can get testy when they are on hold, so it is up to you to make sure that they know that their patience and business is appreciated.  Just simply saying thank you can go a long way.

Virtual Receptionist

Scheduling Appointments While Using a Virtual Receptionist

With your business growing, your need for professional scheduling skills will continue to grow Virtual receptionist. Without knowing where and when you need to be with proper scheduling, may cause you to feel more and more frustrated and disorganized. 

Five basic benefits of using a well-organized scheduling service:

Making More Profit

With the sound of a cash register playing in your head, you can give yourself a big pat on the back for employing a scheduling service like to help you be competitive and win more contracts. If you are a doctor or salon owner, when a patient cancels after business hours, you have the opportunity to call another client to fill the newly vacant slot.

Scheduling Helps Many Types of Companies

Regardless of what service or product your company sells, proper scheduling needs to be a high priority. For example, spas and hair stylists book appointments.  Mental health counselors, therapists, and doctors all schedule clients, while restaurants book reservations. Professional answering service representatives can take incoming calls in the tone your company represents and schedule appointments to match your style. If you have a unique slogan, professional representatives can answer your calls using your cheerful slogan.  

Affordable Plans

Our plans are affordable and are designed to help your company see results quickly. Our professional staff is also bi-lingual with several representatives fluent in Spanish and other languages. As a bi-lingual firm, we can help you work with a broader customer base and boost your profits faster.

Personalize a Dashboard to Suit Your Needs

All the heavy lifting to get your account and company dashboard setup. Once your dashboard is running, you can access it 24 hours each day on your personalized website. You will be able to see your appointments for the week and can easily plan, rearrange or cancel meetings as necessary. Also, if you need to review previous weeks, that’s not a problem either. Most of all, no matter which of our representatives take your incoming call, they will always be able to see your current calendar.

Texting and Email with Mobile Access

As your company grows and the need to visit more clients increases, it becomes impossible to remained tethered to your laptop or desktop all day long to see if there are any changes to your calendar dashboard. So, how will you learn of any client-initiated scheduling changes? It’s simple, real-time updates through texting or email will notify you whenever information is received. And, as you walk into your meetings. You can also be alerted to any last-second details that will help you stay on top of your game.

Cloud Telephony, Virtual Receptionist

Is Virtual Receptionist Better than Traditional Call Centers

Virtual receptionists are contract workers and they perform many of the same tasks as traditional receptionists handle. They can take messages, handle phone calls, make follow up phone calls, manage your schedule and more. This includes every time that they reach out to your business on callThe last thing you want, in this case, is for them to be on hold endlessly or not be able to reach the right team member who can offer them a timely solution.

With a virtual receptionist, you can cut the percentage of calls ending up as hang-ups on your answering machine to nearly none.Hence  As long as you use your VR properly, you don’t have to miss out on any opportunities any longer. A live person answering the phone will provide far better customer service than just a machine that most customers will hang up on anyway.

For virtual receptionist, we have to look at some important things:


Your customer does not have to know that you are working out of your basement. Your IVR should be customizable and made to sound professional so you can project yourself as an “established brand”. An automated welcome greeting that connects your customers to the right department would be ideal.

Basic customer service

Of all the virtual receptionist features, this one may be the most important to your callers – the ability to provide basic customer service over the phone. If someone calls inquiring about your business hours, what your company does, or location details, a virtual receptionist should be able to answer those questions with ease and keep the caller moving through the sales funnel.

Call tracking

A live receptionist should be able to track all incoming calls, outgoing calls, missed calls, calls made to each department and more. It will help you know your customers better and offer them a better experience in terms of what they’re looking to achieve from the call.

Customer service improvement

Since all the calls are tracked and monitored, the customer can be assured of exceptional service every single time. The dashboard has details of the conversation with a particular customer, so an agent knows to pick up the conversation exactly from where they left.


Get all relevant call reports, live analytics and campaign reports on a unified dashboard. Understand how customers are interacting with your business and make better business decisions.

Virtual Receptionist is Better than Traditional Call Centers :

Never Missed Any Calls

Virtual receptionist software keeps track of all the calls, it connects the customer to the right department instantly. In case a call is missed, it records the same with the customer input. This enables you to call the customer back as soon as possible with a solution.


Most of the virtual receptionist software offers a pay-as-you-go model. This makes them fit for fast scaling businesses and a more feasible alternative to setting up the traditional call center.

CRM integration

A virtual receptionist software can be integrated with most CRMs. This helps keep a record of all the customer data, the past and ongoing conversations made via SMS, calls or emails; which further lets you predict the changing needs of the customer and address them to build loyalty.

A single number for the entire business

A virtual receptionist doesn’t need you to get multiple phone numbers. Using one number, you can set up an IVR that directs the customer to different departments. It’s easy for the customer to remember and definitely easier for you to manage.

Hence Virtual Receptionist is Better than Traditional Call Centers


Cloud Telephony, Virtual Receptionist

5 Ways by which Cloud Telephony can improve your Business

Cloud telephony plays an important role in building business needs and demands emerging business trends for business and startups. When you have a business that easily connects to all your customers. And users that are using your product. It becomes easy for you to connect to the world. Hence cloud telephony is emerging as a major enabler of new business trends for both established businesses and start-ups.

5 Ways by which Cloud Telephony can improve your Business

Give detailed call analytics

When you are dealing your customers on a call, it sometimes happens. That you may often forget some useful information said on a phone call. Using cloud telephony, it provides useful and accurate information on every call and SMS sent or received. This data being provided is very accurate to which company can make out issues. Like call volumes, the time taken while in the call, the number of missed call etc.  

Easy Customer Support

Customers are an integral part of every business, but fielding customer calls can be overwhelming. They come from multiple locations, they need your executives solving different issues, they run over-time, missed calls are beeping forever and, worst of all, they need your executives glued to their seats. Hence Cloud telephony makes call management infinitely easy with the ability to receive multiple calls in parallel, record calls to analyze issues, track time and route calls.

Customized call flow

Cloud telephony makes it easy for you to greet your customers in a friendly way. Which makes it easy to be available to your customers according to the seasons, special time, and any special days. The fancy voice behind the call makes it even more appealing to your customers which add an advantage to your brand. Even the calls that are assured privacy that the customers and executives can talk to each other without knowing each other’s numbers.

 Helps In Expansion Plans

Every business wants to scale up, but this does not happen without happy customers. Switching to cloud telephony systems makes it lighter and faster to care for your customers. With rich features that come for a fraction of a cost of the traditional system, scaling up suddenly looks less daunting. The biggest advantage that comes with cloud telephony is that scaling does not have to include costs on additional infrastructure or manually adding systems. Cloud telephony allows the addition/deletion/modification of users. Through a few mouse clicks and allows the freedom to make more calls and reach more people. Of course, the cost is only reflective of the usage.

Supports Remote Working

Cloud telephony inherently supports today’s remote and flexible work culture. And allows employees to take calls from their own mobile devices. Many businesses today operate from multiple locations and cloud telephony makes it easy to allow employees to work. Wherever they are Customer support, previously seen as a function tethered to a desk and a telephone. Can now happen from anywhere, without compromising on the quality of their work.

Cloud Telephony

Different ways how Cloud Telephony can Impact on your Business

Cloud Telephony delivers automated telephone applications to any phone, any place, anytime. Cloud Telephony is perfect for businesses that want innovative phone solutions, or simply need to eliminate the costs, responsibilities, and risks of ownership of traditional premise­based phone systems. 

Small and Medium size enterprises are where the next revolution is waiting to happen, where, the decision to adopt a certain technological product or service, could make all the difference between beating the competition or lagging behind. So they need to leverage all possible technology and tools to get ahead and stay on top of the game. Cloud Telephony is one such tool that will give them an edge in the customer connect.

Some ways by which Cloud Telephony can Impact on our Business

Provide better customer service

 News of bad customer service reaches more than twice as many ears as praise for a good service experience. Hence Here are some ways that cloud telephony helps you ensure a more positive customer service experience.

  1. Implement a toll-free number from your cloud telephony provider and more customers will be willing to call in.
  2. If you have a CRM (Customer Relationship Management) system, you can easily integrate it with your cloud telephony system. Having all your customer details and call history in one place, allows you to tailor your conversation to suit a caller’s needs.
  3. Implement call recording and improve your customer interactions, by listening to the mp3 files later.
  4. Provide important updates via voice recorded messages or SMSes, to keep customers informed when required.

Lower costs

Cloud-based services can help you save money on many fronts, including server maintenance, power and cooling costs, and software licensing and upgrade expenses. Just under half, 49 percent of SMBs use Cloud computing to lower costs, according to the Microsoft survey. Rather than spending money to maintain hardware that often goes unused, subscribing to software. And services for a low monthly fee can help small businesses stretch their budgets further. Along with the ability to scale up to meet increased demand, the Cloud also allows you to scale down during slower periods (e.g., remove users or use less storage space), saving your business money.

No hardware on-site

When your communications are in the Cloud, they are hosted in Data Center so you have no servers on site taking up valuable space.You can reduce the amount of hardware further by opting for a softphone and removing desk phones.

Secure Collaboration

Like most software, business software goes through upgrade cycles for security patches, new features, and the occasional bug fix. Cloud computing places the responsibility of upgrades on the cloud software vendor, which can help make technical support more efficient. The task of training and supporting a full IT department dedicated to network infrastructure, security patches, operating system upgrades and crewing user help desks is fast becoming a thing of the past.

Collaboration is a big part of many businesses, and cloud computing can offer fast, easy and dependable collaboration for team members anywhere in the world. Files on the cloud can be accessed at any time. By any member of the team for review, updates or feedback. Hence a remote worker can add a scene to a multimedia file or webisode, save it on the cloud and a team of designers can all have immediate access to it.

Improved collaboration

Cloud-based programs can be used at any time on almost any device with an Internet connection. A benefit that leads to greater collaboration, particularly for businesses with remote employees. A growing percentage of small- and medium-sized businesses (SMBs) consider the ability to be productive remotely. As critical to their operations: 66 percent said they need to allow employees to work anywhere at any time. According to a 2010 survey by Microsoft.

Hence using Cloud-based software, teams in different locations can collaborate on documents without needing to e-mail attachments. And share calendars and task lists from wherever they are. Participants just sign up for the service and access the program over the Internet, without downloading or installing program software.

Hence these are Some ways by which Cloud Telephony can Impact on our Business.


Call Center Services

Virtual Receptionist: Make calls using Cloud Telephony Solution

What is a Virtual Receptionist?

A virtual receptionist is totally cloud-based IVR system which routes all of the users/customer calls to the right branch. It stays available to your clients 24*7 and it also consequently caters to the desires of the customers even after office hours.

A virtual receptionist works on cloud and your business communication completely depends on cloud telephony system. You can manage all your enterprise calls round the clock. Record those call to keep a superior consumer experience and provider. You can connect to callers whenever and every time they make a call. Hence virtual receptionist is the best service nowadays because they provide 24 * 7 Services to the customers.

Benefits of using virtual Receptionist

Welcome Greetings: –

You can use a customized welcome message with a human touch for your clients using Virtual Receptionist. It will give a great experience to your customers.

Never Miss Any Lead: –

You will get real-time notification of all the calls which are missed, through Emails. It makes sure that you never miss any call from your customers.

Multiple Extensions: –

It uses a feature of multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.

Intelligent Call Routing: –

You can create your path to migrate customers according to the departments. You can also let your incoming caller be at ease and follow an accurate path.

Call Recording: –

You get an option to track your all calls for monitor and quality purpose. It may help you to increase efficiency to your business.

Real-Time Reporting

You can easily get a complete report of all calls in the web-based control panel for detailed analysis of IVR. And you can also track your statistics & reports in real time.

Telcob – affordable Virtual Office Solutions

Telcob helps Indian businesses to present a professional image to the world. Receptionist in Telcob sees that all your calls are answered promptly by its toll-free team.Its friendly receptionists are experienced professionals who handle every call with the utmost competence according to your specific instructions. Telcob’s toll-free service will help you stay securely connected by personally transferring your calls to your staff or instantly delivering your messages via a toll-free number or SMS.

It’s having other features like Geo reporting, Number choices, Music on hold and Real-time reporting and so on. Hence Telcob is one of the best in providing Virtual Receptionist Service.

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