I have told, an inbound call is one when a customer initiates a call to a call center or contact center (Toll free number, Vanity, Toll Number). A help desk also handles inbound calls, although outbound calls can also make the employees to the customers.
However, have you given a fair bit of thought as to what are the various types of business phone numbers that are in prevalence these days when a customer wants to initiate a call?
After quite a bit of study, I have been able to boil down the list to 3 broad categories.
Toll free Number (1800-xxx-xxxx):
This type of business phone numbers is those that begin with one of the following three-digit codes: 800, 888, 877, 866, 855 or 844, and allow callers to reach businesses and/or individuals without charge for the call. The charge for using a toll free number is paid the party called for (the toll free subscriber). Instead of the calling party. Toll free number can dial directly from your business or personal telephone line.
So far from what I have observed, toll free number are very common and have proven successful for businesses, particularly in the areas of customer service and telemarketing. Effectively, they provide potential customers and others with a free and convenient way to contact businesses.
Vanity Number (1800-xxx-x-xxx):
A vanity number is a local or toll free telephone number for which the subscriber requests an easily remembered sequence of numbers for marketing purposes. Vanity numbers have proven time and again to increase call-in response rates and overall marketing campaign return on investment (ROI). They also add instant credibility to a company’s name and public image.
Toll Number (1860-xxxx-xxxx):
When a subscriber opts for Toll numbers, customers are charged local rates and rest of the functionalities are same that of Toll free Number. As a result, businesses who own the Toll number don’t have to bear the charges on behalf of the Customer.
So, what number suits your business?
Toll free number is enterprise businesses who can afford to bear the charges on behalf of customers. A toll free number makes it easier for customers to reach you and get their questions answered. They’ll be able to call you any day, at any time and it won’t cost them a dime. The easier you make it for your customers to reach you, the more likely they will remain a customer.
Vanity phone numbers are easy to remember and add credibility to your business. These numbers are best for businesses that spend a lot of money on display advertising and marketing, like a billboard.
Apart from the calling dynamics, Toll Numbers are similar to toll free number. And primarily, makes it easy for customers to get in touch with the businesses.