In the past, toll free number were associated with fortune 500 companies, but over the last few decades, SMBs and smaller organizations began to enjoy the rewards of toll free number. Now, with the real-time technology of Hosted VoIP, toll free is even more affordable and easy to use.
Toll Free Number: A phone number your customers can use to call your business without racking up any charges. Any minutes or service costs are paid by you. Instead of an area code, toll free typically begins with one of these three digit codes: 888, 877, 866, 855, 844, or 800.
It sounds like a fiscally unsound communication plan, but there many advantages with using toll free number.
Before we list the advantages of toll free number, let’s acknowledge that the original primary appeal of 1-800 numbers is no longer compelling. Decades ago, the “free” element of the call was the hype; however, with today’s commonplace “unlimited” phone plans, we no longer worry about how much our individual calls costs.
Despite the original benefit of toll free number becoming obsolete, 1-800 hundred numbers are integral parts of American businesses. According to a CSF White Paper, there is 43 million toll free in use and the FCC recently issued an order for more area codes to meet current demands.
Benefits that make toll free a business staple for businesses across the United States.
The advantages of toll free only increase with new Voice over Internet Protocol (VoIP). In fact, if you google “get a toll free number,” the majority of your results will Hosted VoIP providers. If you’ve never heard of VoIP, it’s a phone service hosted on the internet instead of a traditional landline.
As Hosted VoIP puts everything in the cloud and is available. In real time call analytics is more accessible and useful. For this same reason, there are incredible business phone features with Hosted VoIP that will only increase the returns for using a toll free number. In addition to the traditional features of auto-attendant, custom greetings, etc., look for customer service features like the barge, custom hold music, whisper, etc.
Hosted VoIP providers often provide the cheapest solutions for toll free number. Compare prices. To help you have a baseline for your comparison. Hence we charge toll free is 1.9 cents per minute for incoming calls. Remember how Johnson Hur said that “a small to medium-sized business can expect to pay a flat rate of 10-15 per month plus anywhere from 6 to 30 cents per phone call”? Well, that’s quite a bit cheaper.