A virtual receptionist is totally cloud-based IVR system which routes all of the users/customer calls to the right branch. It stays available to your clients 24*7 and it also consequently caters to the desires of the customers even after office hours.
A virtual receptionist works on cloud and your business communication completely depends on cloud telephony system. You can manage all your enterprise calls round the clock. Record those call to keep a superior consumer experience and provider. You can connect to callers whenever and every time they make a call. Hence virtual receptionist is the best service nowadays because they provide 24 * 7 Services to the customers.
You can use a customized welcome message with a human touch for your clients using Virtual Receptionist. It will give a great experience to your customers.
You will get real-time notification of all the calls which are missed, through Emails. It makes sure that you never miss any call from your customers.
It uses a feature of multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.
You can create your path to migrate customers according to the departments. You can also let your incoming caller be at ease and follow an accurate path.
You get an option to track your all calls for monitor and quality purpose. It may help you to increase efficiency to your business.
You can easily get a complete report of all calls in the web-based control panel for detailed analysis of IVR. And you can also track your statistics & reports in real time.
Telcob helps Indian businesses to present a professional image to the world. Receptionist in Telcob sees that all your calls are answered promptly by its toll-free team.Its friendly receptionists are experienced professionals who handle every call with the utmost competence according to your specific instructions. Telcob’s toll-free service will help you stay securely connected by personally transferring your calls to your staff or instantly delivering your messages via a toll-free number or SMS.
It’s having other features like Geo reporting, Number choices, Music on hold and Real-time reporting and so on. Hence Telcob is one of the best in providing Virtual Receptionist Service.